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- (Internal &
External Server Address)
- Server: spark.mdjsupport.com
- Current Spark IM Status:
Online
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Openfire Instant Messenger!
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To get started follow the 3 steps outlined below.
Click Here for
information on how to update your client. Online support is available
for questions you may have. Click on the Icon at the top right of the
screen.
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STEP 1. Register
Online |
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Click the SIGN UP
button below. Accounts should be setup
Firstname_Lastname or
FirstInitial_Lastname. Don't forget the underscore between the
first and last name.
Thin Client Operators - Thin
client operators need to only register. The Spark application is
already installed on the servers. Go to Step 4 to answer
additional questions. |
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STEP 2.
Download Spark and Install (COMPUTER USERS ONLY!) |
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Click on the Download Now! icon below.
When the download
starts it will ask you to Open
or Save the application. Select open to start the installation. When it is
finished there will be an icon called Spark.exe on the computer desktop. |
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UPDATES ON:
08/12/2009
4:13 PM Current Version:
2.5.8 |
Feature
Tour |
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STEP 3A.
Connecting to Openfire via SPARK IM applet |
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Accessing Spark
IM service on both the computer and thin
client are identical. Just l
double clicking on the Icon as shown to the left which
is located on the desktop of your system.
Server -
remember to
add the Server Address: spark.mdjsupport.com |
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STEP 3B.
Connecting to Openfire via SPARK Web Access |
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Accessing Spark
IM service is as easy as typing in the following URL
address in your web browser.
Server -
CLICK HERE
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Customer Chat Agent Manual |
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This is a
link to the latest Customer Agent Operations Manual
MANUAL |
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Common
Questions and Answers can be found here |
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